Your Hospitality Dream needs a custom blueprint – not a template.
Whether you’re opening a new venue or already trading, hospitality is a high-stakes job and you shouldn’t have to carry it alone.
As a Hospitality Operations & Service Consultant with 20+ years of experience as an owner, manager, and trainer, I help you get the operations, service, and training right — from brand new launches to venues that are already up and running. I build a plan around exactly where your business is right now, so your team is properly supported, your service is consistent, and your customers get an experience that brings them back. I’m here to protect your investment and help you build something that lasts (and we avoid any nightmares!).
Your Consultant
With over 20 years in hospitality, I’ve worked pretty much every side of the industry, from the floor to General Manager to running my own café. I’m Donna, and I’m based in West Lothian, near Edinburgh.
My love for hospitality started young, on a visit to The Moat House in Glasgow. Watching the buzz of the staff and the atmosphere of the place, I remember thinking, this is it, this is what I want to do. It’s been more than a job to me ever since.
Consultations & Services
Let’s Get to Know Each Other
We like to start with a free 15 minute chat, so we can hear about you and your business before anything else.
We’ll also ask you to complete a short pre-consultation questionnaire, so we understand your background and what stage you’re at.
Operations, Service & Training
This is where most of our work together happens: getting your operations, service and training right, whether you’re opening soon or already trading.
Every package is built around you and where your business is right now. Packages from £200.
HCM is approachable to anyone wanting to discuss their ideas and give them confidence, while laying the foundation for a successful hospitality business.
Do you daydream of owning your own café?
Do you wonder is it possible to run a bar without previous experience?
Let your journey begin here.
Blogs
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From Pastries to Prosecco: My Blueprint for the Perfect Day in Edinburgh & Beyond
As a hospitality consultant, I spend my life analysing what makes a venue ‘work.’ But when the weekend rolls around, I’m looking for soul. My ideal day is a masterclass in local gems, family magic, and the kind of hospitality that makes you feel right at home. The Morning Ritual: Slow Coffee in South Queensferry…
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13 Common Mistakes When Opening Your First Café, Restaurant, or Bar
What are the most likely pitfalls when launching your first hospitality venture? Let’s face it: there are many. As a hospitality consultant, I’m here to help you avoid the most common “rookie errors” I see from start-ups. These insights will help ensure your business’s success and protect your investment better than a shield in the…
Book a Consultation/ Get in Touch.
We can’t wait to hear about your exciting plans!
Get in touch about booking your initial consultation. Once we have an agreed time and date – we’ll ask for a deposit and your consultation will be confirmed.
Or want to ask/book our other services or have any questions – please ask away!
Hospitality Consultancy & Mentoring 